Here are some important steps to remember when filing an auto insurance claim:

1. Report your claim to HelpPoint Claim Services immediately. You will be assigned an auto insurance claims representative who will help you.
   
2. If you have rental car coverage, your claims representative will assist in making arrangements for a rental vehicle.
   
3. A vehicle inspection will then occur, at which time an appraiser will write an estimate of damages.
   
4. If another vehicle was involved, an investigation will also be conducted. This is where your police report comes in; to help inform investigators to determine what really happened.
   

By being prepared before an accident, knowing what to do on the scene, and filing an auto insurance claim immediately after an incident, you will stand the best chance of a satisfying claims experience.